Question 1

How do I place an order with Office-Interior?

Answer

Click on the product of your choice and
place it in your shopping cart by clicking the black button 'Add to shopping cart'
to click.

Do you want to pay immediately? Then click on 'Order'. When you click on 'X' at the top right,
the range appears and you can continue shopping. The one you selected
product remains in your shopping cart.

After you have clicked on 'Order', we ask you to enter your address and contact details
to fill.

Your delivery and assembly costs will then be calculated.

Select your desired payment option. You can choose between iDEAL, Bancontact,
Credit card or PayPal.

After paying for your order you will receive a confirmation email from us.

We will then contact you to schedule a suitable delivery time.

Question 2

Can I still change my order if I have already paid?

Answer

If the order has not yet left our warehouse, we may still be able to change it. Please contact us as soon as possible via info@office-interior.nl or call us on 085-0481444

Question 3

Do I pay delivery costs?

Answer

If you place an order above €275,- including VAT, delivery is completely free. Do you place an order below this amount? Then we charge € 16.50
delivery charge. Please note: in both cases installation and assembly are completely free of charge.

Question 4

How long does it take for my order to be delivered?

Answer

We regularly have to order new office furniture from one of our suppliers. Because we have Refurbished office furniture in stock ourselves, it is usually available within a week. As a rule, we deliver within 5 to 10 working days.

Question 5

Can I specify a date when ordering?

Answer

Unfortunately, you cannot choose a date yourself when completing an order. You can, however, indicate from when you can receive the order. This can be done in the comments box when completing the order.

Question 6

I received an error message during my order, what now?

Answer

Of course it is very annoying if you get an error message while completing your order. If this is not due to your own network connection, you can contact us by telephone on 085-0481444. Of course you can also send us an e-mail
to steer. This can be sent to info@office-interior.nl

Question 7

I don't see an option to order by invoice, is this possible?

Answer

It is indeed not possible to order via the website on invoice. If you want to order on behalf of or for a company/organization and pay by invoice, you can send us an e-mail at info@office-interior.nl . We will then contact you to ensure that the order is created.

Question 8

I have placed an order, now what?

Answer

If you have placed an order, we aim to contact you by telephone within 3 working days. In consultation with you, we look at the most favorable delivery date for both parties.

Question 9

Something has come between the delivery appointment, what should I do?

Answer

In the unlikely event that the delivery appointment cannot take place, it is advisable to call
to contact us. With this we want to prevent one of our
mechanics will be faced with a closed door. If you don't have the opportunity
If you want to inform us by phone, you can also send us an e-mail
to info@office-interior.nl .

Question 10

I missed my delivery appointment, what happens now?

Answer

Were you not at home during the agreed delivery time? Annoying! One of us
colleagues will contact you as soon as possible to schedule a new delivery time.

Question 11

My order has to be delivered to another floor, do I have to do the lifting myself?

Answer

If you indicate to the technician where your order should be delivered upon delivery, the technician will take your order to the relevant floor. How nice!

Question 12

I currently have a desk (chair), will you take it with you?

Answer

As a rule, we do not take used office furniture from private individuals. Are you ordering on behalf of an organization and would you like to know whether we can take your (office) furniture with us? Send a photo of the used office furniture to info@office-interior.nl .

Question 13

I want to order multiple items and would like a customized quote. Who can I contact?

Answer

Office-Interior is happy to offer its customers a tailor-made offer. If you are interested in several articles, one of our specialists can offer you a quote. Please contact info@office-interior.nl for this

Question 14

I want to pick up my ordered product, is this possible?

Answer

As a rule, this is not always possible. Do you want to know if this is possible? Please contact us at 085-0481444 or by e-mail at info@office-interior.nl

Question 15

I am interested in a product that is not on the website. Can you possibly arrive here?

Answer

As a rule, thanks to years of experience within the industry, in many cases something can be arranged. So if you would like something that is not (at the moment) on the site, please contact us at 085-0481444 or by e-mail at info@office-interior.nl

Question 16

How do I return a product?

Answer

After you have received a product, you have fourteen days to return the product
return. To do this, follow these steps:

Notify Office-Interior's customer service of the return shipment by
call 085-0481444 or send an e-mail to
info@office-interior.nl

Pack the products, if possible, in the original packaging.

Send the items to our warehouse via a parcel service. You can bring it yourself
of course also. If you are unable to return the products yourself, we can collect them for you. Unfortunately we have to charge € 50, - call-out costs for this.

When we have received the items, we will transfer the purchase amount to you. Any costs for returning the
articles are for your own account.

Question 17

What is the warranty period of my product?

Answer

The following warranty periods apply to office furniture from Office-Interior:

New: 24 to 60 months.

Used: minimum 12 months.

Does something break within the warranty period? Please contact us at 085-0481444 or by sending an e-mail to info@office-interior.nl

Question 18

What condition is refurbished office furniture in?

Answer

The Refurbished office furniture in our range can be used immediately, but sometimes contains slight traces of previous use. You can think of small scratches or signs of wear.

Question 19

Why should I choose refurbished office furniture?

Answer

By choosing refurbished office furniture, you choose a sustainable solution for your office. It is not only better for the environment, but also for your wallet!

Question 20

I am interested in a product from the website, but would like some more advice. How can I take care of this?

Answer

If you would like some more advice, it is best to contact one of our specialists by telephone so that they can provide you with expert advice. You can contact us by telephone on 85-0481444, or send an e-mail to info@office-interior.nl

Question 21

What are the advantages of an (electric) sit-stand desk?

Answer

Sit-stand desks have gained enormous popularity in recent years. Scientific research has shown that sitting for a long time is worse than smoking cigarettes. The easily height-adjustable desks allow you to work sitting or standing. A sit-stand desk is also ideal as a flexible workplace. Thanks to an improvement in blood circulation, the
productivity.

Question 22

I have received a product with damage, what now?

Answer

If you have received a product with damage, that is of course very annoying. We naturally do our utmost to deliver all our products without damage. In the unlikely event that you have received a product with damage, please contact us at 085-0481444 or by e-mail at info@office-interior.nl .

Question 23

I would like to view the products. Do you have a showroom?

Answer

Office-Interior has several warehouses and an office location. Unfortunately we do not have a showroom
where you can view or try the articles.

Question 24

Do the photos match the product that is actually delivered?

Answer

Certainly. The photos on the website were taken in a professional photo studio. This is done to prevent the delivered products from deviating from the photos on the website.

Question 25

Where do you deliver?

Answer

Office-Interior delivers throughout the Netherlands (with the exception of the islands) and Belgium. If
If you need to deliver to another country, it is advisable to contact one of our specialists. You can contact us by telephone on 085-0481444, or send an e-mail to info@office-interior.nl

Question 26

Damage has occurred to my household effects during assembly, what now?

Answer

Office-Interior is not liable for damage to your household effects, provided that damage has been caused by one of our technicians and this has been immediately observed and made known by both parties.

Question 27

I want a format (desktop) that is not on your website, is this possible?

Answer

We only have blades with a width of 80 centimeters in stock. The lengths of our blades go up to 180 centimeters. Would you like a different sheet size? Please contact us on 085-0481444 or by sending an e-mail to info@office-interior.nl . In consultation with you, we can discuss your wishes and see what is possible.

Question 28

I have not found an answer to my question. What can I do?

Answer

If you have not found an answer to your question, please contact us at 085-0481444
or by e-mail at info@office-interior.nl .

Question 29

I cannot pay the invoice, what now?

Answer

Office-Interior sends a reminder twice, if the invoice is not paid after these reminders, we are forced to hand it over to our collection partner. Office-Interior also retains ownership of all delivered and yet to be delivered goods, until the purchase price for all these goods has been paid in full.